Frequently Asked Questions
Where are you located?
Our head office is located in Adelaide, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 60 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order has been dispatched, we’ll send a tracking link to your email so you can follow your delivery every step of the way.
You can also check your order status anytime by visiting the “Track Your Order” page at the top of our website, or through the website menu on mobile.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at contact@aussiechoicehealth.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.