Key information:

• Order Cutoff Time: Orders placed before 2:00 PM (ACST) on business days will begin processing the same day.
• Processing Time: Orders are processed within 1–2 business days (Monday to Friday).
• Delivery time: After dispatch, delivery typically takes 3–10 business days (Monday to Friday), depending on your location.
• Shipping costs: We offer free shipping on all orders.
  

To What Address Do We Ship?
We only ship to Australia at this time.

Order Processing & Delivery
If you place your order before 2:00 PM (ACST) on a business day, we will begin processing it the same day. Orders placed after this time will begin processing the following business day.

Once processed, your order will be dispatched and delivered within approximately 3–10 business days, depending on your location.

You will receive a tracking number via email once your order has shipped so you can monitor its progress.

Order Cancellations

If you would like to cancel your order, please contact our customer support team as soon as possible via the Contact Us page. We will confirm whether cancellation is possible before the order has been dispatched.

Delayed Orders
If your order has not arrived within the estimated delivery timeframe, we recommend checking your tracking link first. Occasionally, minor courier delays can occur.

If your package has not arrived within two additional business days beyond the estimated timeframe, please contact us with your order number so we can assist you promptly.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number.

To help us resolve the issue quickly, include clear photos of the product and packaging along with a brief description of the problem. Our team will review the information and arrange a suitable resolution.