Frequently Asked Questions
How quickly will I feel relief?
Many customers notice improved comfort shortly after use, while others experience gradual relief with consistent wear.
Can I wear it all day?
Yes. The belt is designed for extended wear. Adjust compression as needed to remain comfortable.
Where are you located?
Our head office is located in Adelaide, Australia.
How much does shipping cost?
We offer free shipping on all orders Australia-wide.
Is this a medical device?
No. This product supports comfort and pain relief but is not intended to diagnose, treat, cure, or prevent any medical condition.
How long does shipping take?
Most orders arrive within 3–10 business days, depending on your location within Australia. You’ll receive tracking details as soon as your order is on its way.
Do you ship internationally?
At this time, we only ship within Australia. If you have a special request, feel free to contact our team and we’ll do our best to assist.
What is your refund policy?
We offer a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, simply reach out to our team and we’ll help resolve it. For full details, please refer to our Refund Policy in the website footer.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted checkout systems to ensure your personal and payment information is protected at all times.
How do I track my order?
Once your order has shipped, you’ll receive a tracking link via email. You can also track your order anytime through the Track Your Order page in the website menu.
How can I contact customer support?
You can contact our friendly support team via the Contact Us page or by emailing us at aussiechoicehealth@gmail.com.
Our operating hours are Monday to Friday, 9:00am – 5:00pm AEST, and we aim to respond within 24 business hours.